Refund policy

DELIVERY & RETURNS

  • We usually deliver within 4-6 working days of placement of the order. For orders with multiple items and different delivery times, the longest delivery time applies.
  • We would like you to have complete peace of mind when purchasing products. You can return all items within 14 days of receipt for a full refund of the item/s purchased. The refund amount will be credited back to your bank account or to your LiCC Jeans account as store credits or credit points.
  • In case of a manufacturing defect with the item, it can be returned to us within 14 days of receipt and you will be refunded after the items have been inspected by us. If reverse pickup is unsuccessful after three attempts or more than two weeks after pickup was initiated for the first time, the refund request will be canceled.  
  • Within the first 14 days of receipt, we will accept all returns except those deemed to have been damaged by the customers themselves outside of normal everyday use.
  • Please do take care that you pack items securely and safely to prevent any loss or damage during transit and with all original packaging (tags etc.). For all self-shipped returns, we recommend you use a reliable courier service.
  • Once your return is received by us, the refund is subject to your return having met the requirements of being undamaged and dispatched by you within 14 days.
  • You can inform us within 14 days of receiving the parcel by writing to us at online@liccjeans.com. Please make sure that the items are securely packed and handed to our pick-up person.
  • We will arrange a reverse pickup once for an exchange or refund for an order. Any reverse shipment charges other than the one time will be borne by the customer.
  • Please note that shipping charges will not be reimbursed.

RETURN OPTIONS

  1. Returns via courier collection
  2. Write to online@liccjeans.com with the following details such as order number, product quantity, the reason for the return, and email registered with www.liccjeans.com.
  3. We will communicate with the courier service provider and arrange a pick up (Free of charge if the delivered goods are incorrect, damaged, or faulty), if not the recipient shall pay a sum of Rs. 300 to the courier service provider.
  4. Once we receive the items, we will return the price of the item to the purchasers’ Bank account or to the LICC account as store credits within 7 days after a quality check.
  5. Returns should be made within 14 days and in original, undamaged packaging with the tag intact. If we find that the product has not been returned to us in fully resalable condition, we are unable to return the item.